1. Shipping cost

2. Delivery time

3. Returns

4. Gift service

5. Complaints

1. SHIPPING COSTS

I Shipping costs for shipping in the Netherlands

The shipping costs depend on the size of your order (note: these amounts apply to shipping of 1 shipping carton with max. dimensions 70 x 50 x 50 cm):

• Order value between € 0 - € 50,00 and pick up at a delivery point: € 3,95
• Order value between € 0 - € 50,00 and delivery at home: € 4,25
• Order amount above € 50,00 : € 0. FREE shipping

Mailbox package. For items that fit in a letterbox package you can choose

Your package will always be sent using the cheapest shipping option.

II Shipping costs to Belgium - Germany (0-10 kilograms)

• Order value € 0 - € 50,= : shipping cost € 7,95
• Order value > € 50,= : € 0. From € 50,= and above, shipping is FREE

III Shipping costs within EU Zone 3*

Countries in EU Zone 3: Austria, Denmark, France, Luxembourg, United Kingdom

• Parcels with a weight from 0-5 kg: € 12,95
• Parcels with a weight from 5-10 kg: € 15,95 
• Orders with a value > € 150,00 : € 0,00. From € 150,= shipping is FREE

IV Shipping costs for a parcel shipping to EU zone 4 *

* Countries in EU Zone 4: Bulgaria, Finland, Ireland, Italy, Greece, Hungary, Croatia, Portugal, Spain, Sweden

• Parcels 0-5 kg: € 18,95
• Parcels 5-10 kg: € 21,95 

> € 200,00 : € 0,00. From € 200,= shipping is FREE.

Delivery times within Europe vary between 5-7 days (Eastern European countries take more time).

V Shipping costs with destination world

We also ship parcels with destination world.

For parcels with world destination, please select the option "Parcel post world". Please select the correct weight. Ask us if in doubt. Always choose one kilo extra for packing weight.

The costs are:

• Parcels 0-2 kg: €27.50
• Parcels 2-5 kg: € 44.50
• Parcels 5-10 kg: € 79.50

Orders with a value > € 500,00 : € 0,00. From € 500,= shipping is FREE

2. DELIVERY TIMES AND DELIVERY

Indicative delivery times*

* Exceptions to the delivery times below (e.g. during our holidays) are always indicated on our homepage (and on the product page).

If you have chosen the options "ship parcel post within The Netherlands" or "ship letter post within The Netherlands" during the ordering process, we will ship your order with DHL (The Netherlands, Belgium, Germany) or occasionally by DPD/ PostNL (various other countries).

Within the Netherlands: ordered on working days, delivered in 1-2 working days (Tuesday-Saturday), with the exception of public holidays and exceptional situations such as postal congestion. For Belgium applies the same but orders are not delivered on Saturday.

NB. Days/holidays that we do not ship are indicated at the top of the site.

Large wicker baskets sometimes have to be taken out of our storage facility/processed and then the delivery time can be a day. In the occasional case of a stock error, we will let you know as soon as possible.

You must choose the correct shipping option during the ordering process. In principle, we ship orders in the way that is most economical for us.

You can indicate your preferred delivery day during the ordering process (see delivery options during the ordering process).

You will always receive an e-mail notification about the time of dispatch. You will receive the track-trace information from DHL in a separate e-mail. In the track-trace screen of DHL you can usually adjust your delivery moment or choose to pick up your package at a DHL service point in your area.

Virtually all mail items placed on the bus before bus release are delivered on the next business day. DHL aims to deliver within the stated delivery times but makes no guarantees.

Destination Rest of Europe or World can take between 5-7 days depending on the destination.

Pick up

If you wish, you can collect your order in Utrecht (Vleuten). Of course there will be no shipping cost.

Collection is always by appointment (it is not a shop or showroom), you can reach us via e-mail at [email protected] or phone (06-46037387).

Availability of articles

Would you like to know when the article that is (now) not (sufficiently) in stock will be available again, or when you can order more copies than in stock? Click on the 'Ask about product' button on the product page or e-mail us or phone 06-46 03 73 87 and we will be happy to let you know if and when delivery will be available again.

It may occasionally happen that there is a problem with the delivery of a product that appears to be in stock. Naturally, you will be informed of this as soon as possible. If an ordered and paid item turns out to be completely undeliverable within the desired period, you will of course be refunded.

3. EXCHANGE & RETURNS

As a consumer, you have the right to revoke your order within 14 days of delivery, in accordance with articles 6 to 8 of our general terms and conditions. You may return unwanted articles, provided they have not been used or worn.

In case of return you will receive the amount of the purchase invoice (incl. shipping costs) as soon as possible after receipt of the items by BeterLeven. The shipping costs you incur in returning the items are at your expense.

In case of partial return the purchase invoice will be recalculated and any underpaid shipping costs will be deducted from the returned item.

In case of an exchange you will receive the amount of the purchase invoice (incl. shipping costs) back as soon as possible after receipt of the items by BeterLeven. The shipping costs you incur to return the items are at your expense. The shipping costs of the new article to be shipped are at the expense of BeterLeven.net. So you only pay shipping costs once.

When you wish to return and/or exchange, you should notify BeterLeven in writing an e-mail to [email protected]. We will then inform you about the procedure.

The purchase price to be returned and the shipping costs for the first shipment (if the entire order is returned) will be settled after the exchanged item has been received back by BeterLeven.

The refund of the purchase price will take place as soon as possible, but no later than 14 days after receipt of the returned item. In principle you will receive a refund on your iDeal or Paypal payment. In case of manual payment, we will refund to the bank account used.

4. FREE GIFT SERVICE

BeterLeven.net will gladly wrap your gift or gift basket for you free of charge. Please make a choice for the type of paper when ordering.

How do I do that? During the ordering and payment process you can choose if you want gift wrapping (click on the link delivery options next to the gift symbol) and then tick one of the specified types of wrapping paper. If you wish, you can also indicate in the comments box which item you would like to have gift-wrapped (if you have ordered several items).

During the ordering process, select the option 'alternative delivery address' if you would like the gift to go directly to the lucky recipient, and enter the address of the recipient of the gift. You can enter your own details for the billing address.

Send a greeting card

Send a nice greeting card and let us write down your personal message for you and send it to the recipient (possibly with a nice gift). Purchase a card in the greeting cards section and enter your text in the delivery options or comments when placing your order.

You can also choose the exact day of delivery in the delivery options!

Here is a selection of our cards. The themes of the cards are: birthday | strength | good trip | married | birth boy | birth girl | baby | new house

5. COMPLAINTS PROCEDURE

Do you have a complaint about an item or about (the delivery of) your order?

It can always happen that something does not go quite as planned. We advise you to first make complaints known to us by emailing [email protected]. We will, in consultation with you, solve the problem as soon as possible.

If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.